1. Scope of this policy
This policy applies to services arranged with Diverse Lynx Inc., the independent operator of diverselynx.us. It does not apply to payments made to the separate business at diverselynx.com or to another provider.
Browsing this website and sending an inquiry are free. This website does not take payments or enroll you in a subscription.
2. Before you pay
Ask for a written service agreement or written confirmation that explains:
- The work to be provided, its price, and expected delivery arrangements.
- When work begins and any agreed milestones.
- How to cancel or reschedule, including any applicable notice requirements.
- Whether a refund is available, how it is calculated, and any disclosed deductions or non-refundable items.
Do not rely on an assumed refund period or a verbal promise that is absent from the written terms. Ask for clarification before paying if any condition is unclear.
3. Cancellation and refund eligibility
Your written agreement and applicable law determine eligibility. This general policy does not establish a fixed refund window, a blanket no-refund rule, or a money-back guarantee.
Contact us as soon as you want to cancel or have a concern. The review will consider your agreed terms, the amount paid, work delivered or already performed, and any relevant service issue. Charges for completed work or other deductions must have a basis in the agreed terms and be permitted by applicable law.
If you believe a payment is duplicated or incorrect, or that agreed work has not been delivered, identify that issue in your request so it can be checked against the engagement records.
4. How to request a review
Email info@diverselynx.us with the subject "Cancellation or refund request" and include:
- Your name and the email address used to arrange the service.
- The service or invoice reference, if available.
- The payment date and amount, if a payment was made.
- A brief explanation of the issue and the outcome you are requesting.
Do not send full card numbers, banking passwords, or identity documents in your request. We may ask for limited additional information to locate the transaction or verify that you are the customer.
5. Review and payment handling
We will review the request against the agreement and relevant records, and communicate the outcome by email. Where a refund is due, the amount, payment arrangements, and expected timing will be confirmed with you. Bank or payment-provider processing can affect when funds appear in your account.
No specific review or settlement time is promised by this general page. Any deadline required by law or specified in your agreement still applies.
6. Career outcomes and protected rights
Our services support your preparation and search; employers control hiring decisions. Not receiving an interview or job offer does not, by itself, create a promised refund where no such guarantee was agreed. This does not limit a claim about undelivered or deficient services or any remedy provided by law.
Nothing in this policy takes away mandatory cancellation, refund, or other consumer rights. Those rights apply even if a written term says otherwise.
7. Related terms and contact
Read this policy with our Terms & Conditions and your written service agreement. Our Privacy Policy explains how correspondence is handled. Later updates to this page do not automatically change the terms of an existing engagement.
For cancellation or refund questions, contact Diverse Lynx Inc. at info@diverselynx.us.